Refund & Cancellation Policy
Cancellation and refund information for the current coaching plans and existing purchases. Your accepted offer schedule and nonwaivable rights remain applicable.
Current coaching scope
Accountability Coaching and Premium Coaching include online support. In-Person Coaching adds sessions at an agreed location in Los Angeles, Orange County or the Inland Empire. Location, schedule and any facility charges are agreed before payment; a gym membership is not automatically included. Existing customers retain the terms of their purchased plan.
Merchant-proposed one-time cancellation term
For a covered one-time remote digital-service purchase, the merchant-proposed term is a full refund during the first five business days after purchase. A request may be submitted through the website or to info@ballplayersfitness.com. Ball Players Fitness will provide and apply any additional cancellation right required by law.
After the initial period
After the first five business days, one-time remote digital services are proposed to be refundable for duplicate charges, unavailable delivery, or another nonwaivable right. A refund normally revokes the corresponding member entitlement after Shopify confirms it.
Monthly coaching memberships
The proposed terms provide that cancellation stops future billing. Access continues through the paid-through date unless a refund, charge reversal, fraud event, or other lawful exception requires earlier revocation. Open Membership & billing in the fitness portal for the supported subscription-provider handoff, or contact info@ballplayersfitness.com before the next renewal.
Personalized online services and calls
The proposed terms provide a full refund before work begins. After work begins, Ball Players Fitness may deduct the reasonable value of completed work and delivered online calls, subject to nonwaivable rights. Private calls use the proposed 24-hour rescheduling and one-courtesy-late-change terms in the exact signed offer schedule.
Death, disability, and processing
Death or a qualifying disability may entitle the customer or estate to proportional statutory relief. A required refund will be processed within the period required by applicable law.
How to request a refund
Use the privacy and account support flow or email info@ballplayersfitness.com with the Shopify order number, purchase email, offer, requested resolution, and a short explanation. Do not send sensitive health details by ordinary email.
Review status
The owner has approved the current service scope. This does not represent independent legal or clinical review. The versioned agreement presented before payment controls the selected service; enrollment availability is shown on each offer page.